Technical Support

If you are looking for Technical Support for your Btrieve or Pervasive.SQL database engine, then you've come to the right place.

Do you already have a Remote Support Session Code? Click here!

Click HERE for our support policy on products which have been discontinued by Pervasive Software, such as Btrieve 6.15, Pervasive.SQL 7, Pervasive.SQL 2000i, and Pervasive.SQL V8!

For free E-mail based support, send your question to the user "support" at goldstarsoftware.com. (Sorry, but due to increasing SPAM, we cannot provide an actual Email link here.) Questions may take one or more days to be answered, so please be patient.

For telephone, dial-in, or on-site support, you must have a valid support contract. Contact Goldstar Software for additional details.

If you have an existing Remote Control Support Contract, click the button below to open a new incident.

If you do NOT have an existing Remote Control Support Contract and would like to pay for support via credit card, click the button below. The cost for support is $100 for the 1/2 hour, and $100 per half-hour thereafter.

You can check out our downloads or white papers for utilities or information on specific topics.

Try our Direct Support Tool!
Our on-line, Folio-based, Pervasive Software Support Knowledgebase is now available on the web, providing instant on-line access to our extensive support database! It is available via a yearly subscription. Click HERE or the link in the sub-menu above to go to the Knowledgebase!