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Discontinued Product Support
Goldstar Software can often provide technical support for older Btrieve databases,
including Btrieve 5.x for DOS and Windows, Btrieve 6.10 for NetWare, and Btrieve 6.15 for DOS, Windows, Windows
95/NT, Windows NT Server, and NetWare. We can also provide support for Pervasive.SQL 7 and Pervasive.SQL 2000/2000i software releases. Each of these
products is no longer supported by Pervasive Software, yet many sites still run applications based on these engines.
While it is certainly likely that a database upgrade is really the best option to resolve problems, it is sometimes
not possible to do so in a timely manner. And, problems DO occur in existing software which need to be addressed
swiftly.
So, if you have immediate problems, Goldstar Software can help to surmount them, but only within the current environment.
Be aware, however, that some problems (especially with newer operating systems) can only be addressed by a database upgrade, since there is no way to modify the existing,
unsupported database engines or components.
For the cheapest support options, we recommend posting your questions on the Usenet forum, which is comp.databases.btrieve. The Usenet
newsgroup has many people who provide support on a continuing basis -- look for experts in the field such as Jim
Kyle, Doug Reilly, and Jon Grieve. If you don't get a reply there, you can also send us your questions via e-mail
to the user "Support" at goldstarsoftware.com. If you are just looking for patches for 6.10 or 6.15, you can also check our Btrieve 6.x mirror page.
If you must have a more timely response, you can contact
us directly for telephone support. However, as we are often working
in the field, you may only get our voice-mail system, so please use E-mail if possible. Phone and/or pager support
time is considered billable at the current support rates, and may require that a Customer Data Sheet and Terms & Conditions document be on file for your firm (fax to 928-833-3632). |
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