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Product Return Policy
The following rules comprise the Goldstar Software Inc. return policy.
Goldstar Software will remedy any error made by Goldstar Software or its shipping agents at no cost to the purchaser,
provided all items are returned in original, factory-sealed condition.
Goldstar Software will accept returns and provide refunds (less a 10% restocking fee, shipping
costs and any other incurred expenses) on any incorrectly ordered or excess product, provided that:
- Original product must be returned, freight-prepaid, to Goldstar Software
or our designated shipping agent.
- Original product must be in original, factory-sealed condition.
- Return must be made within 30 days of the original product purchase.
- Product must be current product. No returns on discontinued products!
Important note: Discontinued products and any products which have been opened are accepted for return ONLY
if the software or hardware manufacturer accepts a return on such products. NO PRODUCT RETURNS ARE ALLOWED ON ELECTRONIC LICENSES OR DISCONTINUED SOFTWARE, INCLUDING BTRIEVE 6.15, PERVASIVE.SQL 7, PERVASIVE.SQL 2000/2000i, AND PERVASIVE.SQL V8. ALL SALES OF THESE PRODUCTS ARE FINAL.
Please note that various manufacturers have different policies on returns for hardware and software items. In all
cases, we will work with you to resolve your problem as best as possible, within the constraints of the hardware
and software vendors' own return policies. Contact the vendor directly for information regarding their return policies.
If you have any questions about returning products or would like
to process an RMA, contact us!
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