Application Support for Carestream Dental

As of January 2018, we received information from Carestream that the application Windent (the maxillofacial surgery practice management system) *IS* supported on Actian PSQL v13. However, this product has since been renamed to WinOMS and migrated to SQL Server, so you may wish to consider moving to this newer product line.

As of August 2021, Carestream Dental's web site still indicates that the current PracticeWorks version (CS PracticeWorks 10.1.3) officially requires Pervasive PSQL v11.30, as does the older versions 7.5.4 and 7.10.0. Click here for the full list of system requirements. It is as yet unclear if newer database versions have been tested or are supported by the Carestream staff. Although we do not expect any issues with newer releases like PSQL v12, PSQL v13, Zen v14, or Zen v15, if you are contemplating an upgrade, you may wish to validate this with Carestream Dental BEFORE purchasing.

If you are interested in a newer version, note the following: Officially, Carestream doesn't support anything newer. They have indicated that PSQL v12 will post a message when logging in about using a version that is newer than supported, but they are not sure if newer versions will post the same thing or not. (There is, by the way, a method of having the PSQL/Zen Client "lie" to the application when it asks for the database version, but it is as yet unknown if this trick works to avoid that message or not.) Unofficially, they know that some users have upgraded and they do their best to still support the application even on a newer version, but any database support or odd things that might require access at the lower levels might NOT be included through their normal support channels, as their support reps are expecting PSQL v11 only. So, it looks like buying into a newer version will be possible, but you would want to test it for sure first and address any issues before committing to it. There is a 30-day trial key available for any of the versions for such testing, but someone has to do the testing, and there is a potential for down time during the testing process, so this might be disruptive.

For additional information on Windent or PracticeWorks, please use the link above to contact Carestream Support.